Returns
- Returns of full priced products need to be requested within 14 days from the date of delivery.
- Please note that products purchased on sale cannot be returned.
- Refunds will be processed within 5 days of us receiving the returned product(s).
- We do not offer exchanges. If you would like another Spikeball product we will process a refund and then you can purchase the item of your choice separately.
- Before sending the item back please contact us for a Return Authority Number.
- Please note we will not accept refunds on unsaleable or used products. If your item is received back in damaged packing, we will not be able to accept this for return and will arrange to resend to you.
Change of Mind Policy
Where you have simply changed your mind or made a wrong selection we will accept returns in most cases providing goods are:
- Goods are in new, unused condition, unopened and in the original packaging. All tags remain intact and any accessories and/or manuals are included.
- A Return Authority was requested within a 14 days from the time of delivery.
The original price of shipping will not be refunded on change of mind returns
Faulty & Damaged Goods
- If you received a damaged or faulty item, we do apologise. Please reach out to our customer service team with your proof of purchase, a description and image of the fault and we’ll be in touch with next steps.
We reserve the right to refuse to provide a refund, repair or replacement if the problem has, for instance, arisen because the product was misused by the customer.
Cost of Return Delivery
- Product(s) returned under the Change of Mind policy are to be done at the buyer’s expense. Please note your original shipping will not be refunded.
- We will cover the return delivery cost for orders received where the product(s) is incorrect, damaged, or defective. In this instance, if a replacement has been requested, then we will also cover the cost of shipping a replacement product(s).
